Return & Refund Policy

Eligibility for Returns

Naked Nutrition accepts returns of unopened and unused items within 14 days of delivery. To qualify, the product’s seal must remain intact and it must be unused. For the safety and quality of our consumable products, we cannot accept returns once the product has been opened.

Return Process

Do not send returns to the address on the box or to a PO box, as these will not be processed correctly. To initiate a return, please contact us via the contact method provided on the Naked Nutrition website. After contacting us, we will issue a return shipping label and provide instructions. It is important to use this label to ensure your return is properly tracked and processed.

Return Shipping Costs

Customers are responsible for paying return shipping fees unless the item is defective, damaged, or incorrect due to an error on our part. In such cases, Naked Nutrition will cover the return shipping cost.

Refund Timing and Details

After your return is received and inspected, we will issue a refund to the original payment method. Please note that shipping charges are non-refundable except when the return is due to damage or our error. Refunds generally appear within 5–10 business days, depending on your bank or card issuer.

Damaged or Incorrect Items

If you receive a damaged item or an incorrect product, please take a photo of the item immediately and contact Naked Nutrition. We will either replace the item or issue a refund without requiring unnecessary steps on your part. Report damages promptly so we can file a claim with the shipping carrier.

Non-Returnable Items

Products marked “as is” or designated final sale are not eligible for returns or refunds.
Due to carrier restrictions on consumable goods, we cannot process returns for orders shipped to Alaska or Hawaii.

Exchanges

If you want to try a different flavor or product, the quickest method is to return the unopened item for a refund and then place a new order. This prevents waiting for an exchange while the desired product may become unavailable.

Contact Information

If you have questions or need assistance before sending a return, please contact us through the method listed on the Naked Nutrition website. We’re here to help ensure your return is handled smoothly and correctly.